Are airlines required to give refunds?
Do airlines legally have to give you a refund
Airlines and ticket agents are required to make refunds promptly. For airlines, “prompt” is defined as being within 7 business days if a passenger paid by credit card, and within 20 days if a passenger paid by cash or check. For ticket agents, prompt is not defined. This may be addressed in a future DOT rulemaking.
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Do you get a full refund when Cancelling a flight
You can get a full flight ticket refund only if you booked a refundable ticket. However, airline ticket refund rules vary from airline to airline. Thus, it is better to refer to the airline's website or contact it directly for possible airfare reimbursement.
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What to do if travel agent refuses refund
You should take up the complaint first with the company concerned. If the matter is not resolved and the company is a member of either ABTA, TTA or The Global Travel Group you should contact them for advice. If not, try Consumer Direct on 08454 040506.
Do I have to accept a voucher instead of a refund
In general, you do not have to accept a credit note if your complaint is covered by consumer law (except in very limited cases for package holidays – see below). Instead, you can insist on a repair, a replacement or a refund. If you accept a credit note you may not be able to ask for a refund afterwards.
How do I get compensation for a delayed flight
To receive compensation, you must file a claim with the airline for the delay. In some cases, international carriers may deny claims based on situations out of their control, such as weather or labor disputes.
Do I lose my money if I cancel a flight
For the most part, if you book a nonrefundable fare — the most common fare type — you'll receive a credit or voucher for a future flight. However, you'll find that some airlines charge a fee to cancel, and they might base the fee on how far in advance you cancel.
Is travel agent or airline responsible for refund
If your flight is cancelled, the agent must act in accordance with the contract — refund the money you paid or book you on a different flight for free. In some cases you may even be entitled to a compensation from the airline.
Can I refuse to accept a refund
Customer Returns and Refunds Under Federal Law
While many retailers have decided this makes for the best business practice, they aren't legally required to accept returns. Rather, retailers are required to accept returns only if the sold good is defective or if they otherwise break the sales contract.
Can I insist on a cash refund
You can insist on the full repayment of your money. If you accept a credit note you may not be able to exchange it for cash later on if you cannot find anything else in the shop that you like.
How many hours can a flight be delayed without compensation
The only exception is if the flight was canceled less than one week before departure. If you now look for an alternative at short notice, and this is why you arrive more than two hours late at your destination, you can make a claim for compensation. So if your flight is delayed by 2 hours, there is no compensation.
How many hours can a flight be delayed before compensation
3 hours
Delayed flights: you may be able to claim compensation if your flight arrived 3 hours or more late. Canceled flights: you may be eligible for compensation if your flight was canceled less than 14 days before it was due to depart.
What am I entitled to if they cancel my flight
If your flight gets cancelled by the airline, you are entitled to receive either a full ticket refund or a new flight. If the flight is cancelled after you have already arrived at the airport, you are also entitled to care.
What do airlines owe you if they cancel
"There are no federal laws requiring airlines to provide passengers with money or other compensation when their flights are delayed," the DOT states. Each airline decides what it will offer customers for significant delays within its control.
How do I claim my airline refund
If you believe you have the right to claim compensation or reimbursement, you should contact your airline or airport directly. Compensation is not automatic, and you will need to contact your airline to make a claim. Many airlines and airports will have a claims procedure for you to follow.
How do you say no to a refund request
Always explain your decision
In case you have to say no to the refund request, explain why you will reject it and inform them why it's not within your business's refund policy. If you will refund the customer's purchase, explain how and when they'll get the refund.
How do I deny a refund example
Dear , We regret to inform you that we have a no refund policy and cannot issue a refund for the product you have purchased on . While we understand that this is an inconvenience for you, our company policy states that an item purchased is eligible for a refund up to 10 days after its delivery.
Is denying a refund illegal
While many retailers have decided this makes for the best business practice, they aren't legally required to accept returns. Rather, retailers are required to accept returns only if the sold good is defective or if they otherwise break the sales contract.
What am I entitled to for a delayed flight
If my flight is delayed, am I entitled to compensation If the flight is delayed for reasons outside the airline's control, the short answer is no. "There are no federal laws requiring airlines to provide passengers with money or other compensation when their flights are delayed," the DOT states.
What if my flight is delayed by 2 hours
If your flight has been delayed for 2 hours or more, you are entitled to free-of-charge meals or refreshments, depending on the duration of your wait. If your domestic flight has kept you waiting for over 6 hours, the airline must communicate a reschedule time more than 24 hours before the original scheduled departure.
Do you get compensation if your flight is delayed 2.5 hours
You're legally entitled to get compensation if the cancellation is the airline's responsibility and both the following apply: the replacement flight delays your arrival by 2 or more hours. your flight was cancelled less than 14 days before departure.